Innovation News

Enron. Wells Fargo. Volkswagen. It’s hard for good, ethical people to imagine how these meltdowns could possibly happen. We assume it’s only the Ken Lays and Bernie Madoffs of the [...]

Most customer experience (CX programs) are positioned as strategic, but quickly veer away from business objectives and become simply about tracking CX metrics. Time passes slowly, data continues [...]

Virtually every 21st century business scandal is reducible to a morality tale of a technology that allows us to do things we couldn’t before, coupled with major institutional failures [...]

When you work for a corporation, you often find yourself collaborating with others as part of your job — when you’re assigned to a new project team, for instance. But when [...]

In 1968, The Ohio State Buckeyes football team started one of the most cherished traditions in American sports. According to team legend, a member of the coaching staff proposed an idea [...]

Big companies starting businesses from scratch has become a big deal. In many cases, these volatile big bets create bigger movements, up and down, in the stock price of a company than its (more [...]

Healthcare has become extraordinarily complex — the balance of quality against cost, and of technology against humanity, are placing ever-increasing demands on clinicians.  These [...]

Christmas morning in Naples, Florida!   I wish the best for all of you in 2017. Drew   Read the full story here.

A few years ago, I was teaching a two-day program about ethics in India for entrepreneurs and business faculty who taught entrepreneurship. It was a program that I had spent years honing, [...]

Oysters and alliances have something in common: a little irritation can produce a thing of beauty. When partners in an alliance come into conflict, it can be just what is needed to produce a [...]